Legal
Refund, cancellation & delivery
How digital service orders begin, are delivered and can be cancelled or refunded.
Digital delivery only
Mosalio sells professional digital services, not physical goods. There is no physical shipping or return address. Deliverables are provided by email, a shared workspace, repository, hosting environment or another digital method stated in the shop description or written proposal.
Start and delivery timing
A fixed-scope shop service normally enters our work queue after payment is confirmed. A tailored project starts according to its written proposal. Where a mandatory cancellation period applies, performance starts during that period only after your express request; otherwise it starts after that period ends. Any delivery window begins only after we receive the information, content, access, approvals and decisions reasonably needed from you. If a material delay becomes likely, we will use the contact details supplied with the order to discuss a revised date or other available remedy.
Consumer cancellation period
If mandatory consumer law gives you a cooling-off period, including a 14-day period that can apply to some United Kingdom distance contracts, you may cancel within that period by sending a clear statement to customer support with your name and order or payment reference. No special form is required. This does not apply where the law excludes the right or it has validly ended.
Work requested during a cancellation period
If you expressly ask us to begin during an applicable cancellation period, you may have to pay a proportionate amount for work supplied before cancellation. The right to cancel can end after the service has been fully performed only where the legally required request and acknowledgment were obtained. We will not assume that checkout alone waives a statutory cancellation right.
Refunds and service issues
Contact us promptly for a duplicate or unauthorised payment, a reference or amount mismatch, non-delivery, or a service that materially differs from the agreed scope. We will review the order, work supplied and applicable law. Any approved refund is returned to the original payment method. Bank processing time, card-network timing and exchange-rate differences are outside Mosalio's control. Statutory remedies remain available where applicable.
How to contact us
Email customer support and include your name, the order or payment reference, the reason for the request and the outcome you seek. Never send a full card number or security code by email or through the contact form.
Last updated: 16 August 2026